This week's blog is inspired by some questions from program directors about the difference between administration and operations. As I sat down to write the blog, I remembered an unfortunate experience at a DMV site with less than perfect administration and operations. At the time, Judith Viorst's charming children's book, "Alexander and the Horrible, Terrible, No Good, Very Bad Day" offered the perfect antidote to feelings of frustration and anger.
If we’ve planned well, then administration and
operations provides the foundation for quality training. Administration is the executive leadership and staff functioning that ensures that the entire organization operates effectively and in alignment with the mission. Administration provides leadership that supports transforming the mission into action. It supports the delivery of the mission. Operations is the implementation of the mission through products and services. It is the tangible expression of the mission – it is the NP training program in action.